CABINET REVIEWED AND APPROVED
(1) The draft Customer Strategy completed in phase one.
RESOLVED TO RECOMMEND
(2) Approved the outline plan for phase two implementation and recommends to Council the drawdown from reserves of £150,000 to complete the phase 2 work.
(3) Approved the principle of a new Head of Transformation post to lead the on-going transformational change programme, including the Customer Strategy, and recommends to Council the drawdown from reserves of £180,000 to fund the post.