Decision details

Customer Strategy Report

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

        CABINET REVIEWED AND APPROVED

 

(1)  The draft Customer Strategy completed in phase one.

 

        RESOLVED TO RECOMMEND

 

(2)  Approved the outline plan for phase two implementation and recommends to Council the drawdown from reserves of £150,000 to complete the phase 2 work.

 

(3)  Approved the principle of a new Head of Transformation post to lead the on-going transformational change programme, including the Customer Strategy, and recommends to Council the drawdown from reserves of £180,000 to fund the post.

 

Publication date: 17/02/2022

Date of decision: 15/02/2022

Decided at meeting: 15/02/2022 - Cabinet

Effective from: 25/02/2022

Accompanying Documents: