Agenda item

F Williamson presented the Interim report for Gas Installation and Servicing to give the committee an update of the progress, they last reported to Overview and Scrutiny in January This report includes the financial statement. The figures from the final audit on Osborne haven’t been included because there subject to some further clarification, once this has been finalised the committee will be updated.

F Williamson briefed the committee on some key things, Gas servicing compliance has remained high and the installation programme is resulting in a reduced number of CAT 1 breakdowns where a boiler fails and requires immediate replacement. Please note the CAT1 breakdowns in the report should read 120 year to date, the 29 figure in the report relates to April only

Osbornes they are getting involved it youth projects and apprenticeships and have created 17 new jobs and 6 apprenticeships.

The performance within the contract, they have seen Osbornes turn around 79 properties since the start of their contract in the same day as part of the empty homes project; this was done in partnership with the Housing Management Team, this has created a net increase in revenue.

There are details of the planned works programmes that are being delivered to date, currently they are on target to get front and back external doors replaced in the next financial year. The customer satisfaction graph remains high.

As a result of the year-end review which was taken in conjunction with the partner advisor the key strategic indicators were reviewed for Osborne’s compliance with those. As a result of the year-end review which was in conjunction with the partner advisor they need to have 100% of the performance indicators met for a minimum of 9 months of the year, they only had 9 months of the first year’s period anyway and they were reviewed on a minimum level of acceptable performance which meant they lost 0.8% of their performance related profit. In terms of their overall performance the partner had advised, whilst they hadn’t achieved 100% they had achieved a sufficient minimum level for compliance.

F Williamson was happy to take questions.

Cllr Wyatt-Lowe asked to what extent did Osborne’s write the report.

F Williamson said the year-end report was drafted by herself and the Partnering Advisor, the community initiative is Osbornes material that they have provided and the information has been validated.

Cllr Imarni asked how they would address the situation if one of the contractors were to slip what would happen as the partnership is so close.

F Williamson said if we did feel that anything did slip or was to fail or had failed then they wouldn’t be granted another year.

Cllr Mahmood said AM is stated in the appendices, who is AM?

Am should be TAM and apologised for the formatting.

Cllr Mahmood asked who Wimal was.

F Williamson replied he is the Commercial Relationship Surveyor who has commercial Quantity Surveying background and worked both on the consultant side and with a number of contractors. His role is to scrutinise the applications of payments to make sure the target costs are in line with the contractual model.

Cllr Mahmood said you talk about zero day jobs, the first thing that comes to his mind was zero defect jobs, is that what you mean.

F Williamson said  there are two indicators to that, the first time fix and they also record the number of jobs that are recalled because of a defect, they are measured as re call jobs.

Cllr Mahmood said is it also worth pushing towards a 7 day target rather than a 9 day target for empty homes.

F Williamson said this is something they can look at.

Cllr Mahmood said it’s nice to hear compliments are we normally only hear negative feedback.

F Williamson said they do record compliments internally from residents.

Cllr Mahmood thanked J Still for the report and the good news in the report.

Cllr Mahmood also asked if all council kitchens have CO monitors fitted.

F Williamson said the Gas contractors, Sun Realm do the installs; there has been a recent change in legislation which means all of the properties have to have them due to people fitting log burners and open fires.

Cllr Silwal asked F Williamson about carbon mono oxide detective device must be installed in every tenant house from Nov first, she replied yes.

Cllr Mahmood also asked what PRP means.

F Williamson said Performance Related Profit.

Action:  None

Outcome: Report was noted.