Issue - meetings

That the progress on the New Normal programme be noted alongside the proposals for resuming the programme and future projects.

Decision

That the progress on the New Normal programme be noted alongside the proposals for resuming the programme and future projects.

Corporate objectives

Ensuring efficient, effective and modern service delivery.

Monitoring Officer

There are no legal implications to this report

Deputy S.151 Officer

There are no financial implications to this report

Advice

L Roberts introduced the report to members which details the impact that the current Covid-19 crisis has had on the programme. Much of the project based work has had to be paused as there is a focus on continuing front line services. The report indicates some of the progress made with robotic process automation, key processing in housing and mobile working prior to Covid-19. The current situation means remote working has been tested in a way not thought of before but the goal is to make sure staff can work from any location, not just from home. There has also been progress within the People team, an improved recruitment site has been launched alongside a graduate and apprenticeship scheme. It is now important to make sure these projects continue without overloading staff with current workloads.

Councillor Williams said that mobile working has been rolled out a lot quicker than expected due to the current circumstances.

Recommendations agreed.