Decision details

In October 2015, Cabinet agreed to move from the grant based Strategic Partnership Programme to an outcomes based commissioning approach. The commissioning approach (linked with an outcomes based focus) ensures that we get better results for residents and more value for money. It has also enabled us to better target resources where they are needed most.

Using this new approach, the Shopmobility Service was tendered with a focus on four key outcomes for residents with restricted mobility:
• Improving access and helping people feel less isolated.
• Improving quality of life & mental health, with fewer trips and falls
• Increasing awareness of the Shopmobility service to attract new customers
• Receiving a good level of customer service, including training before first use

Dacorum Council for Voluntary Services scored highest against a comprehensive framework of criteria including business planning, mobilisation, service outcomes and health safety & maintenance.