Decision details

Customer Service Training

Decision Maker: Assistant Director - People

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

This is for Customer Service Training which is being delivered by MGI - this was requested as part of our embedding of our Customer Promise across the organisation with those front line staff who deliver a service to our customers.

Decision:

Proceed with MGI to deliver the Customer Service Training across our organisation.

Alternative options considered:

Option 1 - Do nothing
Option 2 - Proceed with MGI to deliver the training required

Publication date: 27/01/2025

Date of decision: 27/01/2025

Accompanying Documents: