Issue details

Community alarms are installed in our supported housing dwellings to provide tenants with a direct “lifeline” to the onsite scheme manager or out of hours call centre, promoting independent living.  The alarm system includes a pendant that tenants can press, or it automatically activates in case of incidents such as a fall. This ensures a rapid and appropriate response to tenant’s needs while maintaining health and safety as a council priority.

Dacorum Borough Council (DBC) first procured a community alarm installation and maintenance contract with Tunstall Healthcare in 2015. The contract was awarded through a tender process focused on value for money and commenced in January 2016 for an initial five-year term, with an additional two-year extension subsequently approved. The contract ended on 13th January 2023. 

Due to the impact of the COVID-19 pandemic, there was a two-year period of limited activity within the schemes. To complete the remaining work, the Council re-procured the contract through the Procurement for Housing (PfH) framework for a two-year period (1 May 2023 – 30 April 2025), with an option to extend for a further 12 months until 30 April 2026.