Decision details

Customer Strategy Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


1.         Cabinet agreed the proposed Complaints Policy as described in this report and annexed as appendix 1.


2.         Cabinet delegated authority to the Strategic Director (People and Transformation) to make any further changes to the policy following feedback from the Overview and Scrutiny Committees.

Publication date: 17/11/2022

Date of decision: 15/11/2022

Decided at meeting: 15/11/2022 - Cabinet

Effective from: 25/11/2022

Accompanying Documents: